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Return & Exchange Policy

 

RETURN AND EXCHANGE POLICY
Last Updated: 10/3/2024

Thank you for shopping at https://outfituniverse.com/

If, for any reason, you are not completely satisfied with a purchase, we invite You to review our Policy.

The following terms are applicable for any products that you purchased with us.

 

 

INTERPRETATION AND DEFINITIONS
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions
For the purposes of this Return and Exchange Policy:

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://outfituniverse.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

GENERAL RETURN POLICY
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms:

Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return except the products that are: Sale Items

You are always required to ship back the items by following the shipping instructions:

 

Shipping Instructions for Suits :

  1. Include a Bill: Make sure every package has a detailed invoice with the product details and price.
  2. Safe Packaging: Clothes should be neatly folded and protected. Handbags should be cushioned to avoid any damage. Use strong, waterproof packaging for both.
  3. Clear Labeling: Write the shipping and return addresses clearly on the package.
  4. Protect the Product: Use bubble wrap or protective material for handbag parts like straps and buckles. Make sure clothes are protected from wrinkles and moisture.
  5. No Damage: The packaging should be strong enough to ensure the product arrives without any damage.
  6. Seal Properly: Close the package securely to avoid any issues during delivery.

 

Shipping Instructions for Handbags:

  1. Include a Bill: Every package should have a clear invoice with product details and price.
  2. Secure Packaging: Wrap the handbag in protective material (like bubble wrap) to prevent damage. Use strong, waterproof packaging to keep it safe.
  3. Protect Handbag Parts: Ensure that straps, buckles, and any decorations are wrapped securely to avoid scratches or damage.
  4. Clear Labeling: Write the shipping and return addresses clearly on the package.
  5. No Damage: Make sure the packaging is sturdy enough so the handbag arrives in perfect condition.
  6. Seal Properly: Close the package well to avoid any tampering or issues during delivery.

 

 

REFUND POLICY
In order to be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

  • Product must be returned in its original packaging.
  • Product wasn’t used or damaged.
  • Product must include original tags (if applicable).
  • Product must have the receipt or proof of purchase.
  • After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to your BANK ACCOUNT and the following information is needed:
  • Full name and IBAN or Account number

 

 

EXCHANGE POLICY
Products can be exchanged for a different size or color variant, provided that such variant is available. Customers are allowed to exchange for items within 7 days. Exchanges exceeding 7 days will not be processed.

In order to be eligible for exchanges make sure that the following conditions are met:

  • Product must be returned in its original packaging
  • Product wasn’t used or damaged
  • Product must include original tags (if applicable)
  • Product must have the receipt or proof of purchase
  • You are required to ship back the product for the item to be inspected and replaced.

Your exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, Once. Provided that all conditions in Exchange Policy are met.

 

 

HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, please do not hesitate to contact us through our:

Email Address: outfituniverseofficial@gmail.com

You will be updated on your Return Status through EMAIL and PHONE, provided that all contact information was provided.

Generated by the ReturnGO policy tool.